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Ofcom Automatic Scheme

Ofcom Automatic Broadband Compensation Calculator (£9.98/day)

Calculate UK broadband outage credits under Ofcom’s automatic scheme: £9.98/day total loss, £31.19 missed visits & £6.24/day delayed start.

Estimated Automatic Bill Credit
£61.13
3 payable outage days × £9.98 + 1 missed appointment × £31.19
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Participating UK ISPs Under Ofcom’s Automatic Compensation Scheme

Signatories automatically credit eligible residential customers on fixed broadband or landline lines without requiring formal escalation (within 30 days of resolution):

  • Major National Signatories: BT, EE, Plusnet, Sky, NOW Broadband, TalkTalk, Virgin Media, Vodafone Broadband, Utility Warehouse, Zen Internet, Hyperoptic, KCOM.
  • Current Statutory Rates: £9.98 per calendar day starting after 2 full working days from fault notification; £31.19 per missed Openreach/ISP engineer appointment; £6.24 per day for delayed installation start dates.
  • Important Condition: You must report the complete loss of broadband/landline service to your ISP first so the 2-working-day clock begins running.