Who is handling incident #65 in London?

GRIDSERVE Electric Highway is responsible for this digital incident. Emergency power line: 105; gas smell emergency: 0800 111 999.

Could affected households qualify for UK outage compensation?

Under Ofgem Guaranteed Standards, unplanned normal-weather electricity cuts over 12 hours qualify for £95 (+£40 per additional 6h). Broadband customers on participating Ofcom scheme ISPs qualify for £9.98/day after two full working days.

Investigating Service Incident

GRIDSERVE Electric Highway — London Banking, Schools & Digital Outage

GRIDSERVE Electric Highway UK Network

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Incident Telemetry Summary

Operator

GRIDSERVE Electric Highway

Properties / Service Impact

Service Incident

Detected / Start Time

14 Nov 2026 at 9:38 pm GMT

Estimated Restoration (ETR)

15 Nov 2026 at 11:47 pm GMT

Reported Cause / Type

GRIDSERVE Official Status Alert

Telemetry Source

statuspage api

Live Community Reports & Local Street Updates

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